Clear Terms. Fair Practice. No Surprises.
Our Refund & Returns Policy
We believe in being upfront, especially when it comes to your money. Our refund policy is built on fairness, transparency, and a commitment to doing right by our clients. Whether it’s your marketing service fee or unused ad spend, here’s exactly how it works.
✅ Service Fee Refunds
We’ll refund your marketing service fee from the last 30 days—no hassle, no hard feelings. Just reach out if something didn’t go as expected.
💳 Unused Ad Spend Returns
If you’ve added ad budget but haven’t used it yet, we’ll return the unused portion back to you. Once it’s spent, it’s considered final.
Here’s Everything You Need to Know
Refund and Returns Policy
Overview
At The Pro Ad Shop, we’re committed to providing high-quality marketing services with transparency and professionalism. This policy outlines how refunds are handled, including what is and isn’t eligible.
⏳ Refund Eligibility
We offer refunds on Marketing Service Fees and unused ad spend, under the following conditions:
✅ Refunds Apply To:
Marketing Service Fees from the last 30 days only
Unused ad spend that has not yet been submitted to third-party platforms (e.g., Facebook, Google, YouTube, Vibe)
🚫 Refunds Do Not Apply To:
Ad spend that has already been spent with advertising platforms
Campaigns older than 30 days
Completed deliverables (e.g., funnels, automations, creative assets, copywriting)
Digital downloads (e.g., templates, guides, ad scripts, or files delivered upon purchase)
To be eligible, your request must:
Fall within the 30-day refund window
Clearly explain why the service didn’t meet your expectations
Include proof of purchase (invoice, billing record, or receipt)
🔁 Refund Process
Once we receive your refund request:
Our team will review your campaign, expenses, and service delivery.
You’ll receive a confirmation email regarding the approval or denial of your request.
If approved, your refund (for service fees and/or unused ad spend) will be issued to the original payment method within 5–10 business days, depending on your provider.
⚠️ Chargebacks & Disputes
We strongly encourage you to contact us before initiating a chargeback or dispute. In most cases, we can resolve concerns quickly and professionally.
Unresolved chargebacks may result in termination of service or account access.
⏱ Late or Missing Refunds
If you haven’t received your refund:
Check your bank or credit card account
Contact your provider, as processing delays are common
Still missing? Contact our team directly
📧 [email protected]
📞 (720) 807-4740
🔄 Exchanges
We do not offer exchanges or swaps for services that have already been fulfilled or partially delivered.
We don’t swap campaigns, but we’re happy to make things right.
🤝 Need Help?
We’re here to help and resolve any issues fairly and quickly. If you have questions about this policy or need assistance:
📧 [email protected]
📞 (720) 807-4740
We’re here to do what’s fair — if something didn’t go as planned, let’s talk.
Why We Have a Refund & Returns Policy
At The Pro Ad Shop, we believe in doing good business — which includes protecting our clients and ourselves with clear expectations. This policy exists to ensure transparency, fairness, and accountability on both sides.
Marketing isn’t always predictable, but your experience with us should be. Whether something went off-track or just didn’t meet expectations, we want to handle it professionally and with integrity. That’s why this policy is written in plain language, with terms that are fair, honest, and easy to understand.
Frequently Asked Questions
Answers to your most common refund and returns questions.
Do you offer refunds?
Yes, we offer refunds on the marketing service fee from the last 30 days—no hard feelings. If something didn’t go right, just let us know and we’ll make it right.
What if my campaign has been running for more than 30 days?
Refunds are only available for the last 30 days of service. We cannot refund fees for campaigns that have been running longer than that.
Can I request a refund for a partially completed funnel or automation?
If the deliverable has already been completed or delivered (even partially), it does not qualify for a refund.
How long does it take to receive my refund?
Approved refunds are processed within 5–10 business days to your original payment method — or via direct payment from The Pro Ad Shop to you. Processing times may vary depending on your bank or provider.
Can I exchange my service for something else?
No, we do not offer exchanges for services or campaigns that have been partially or fully delivered.
Can I get a refund on my ad spend?
Only if the ad spend hasn’t been submitted to platforms (like Facebook, Google, or Vibe). Once it’s spent, it’s considered final.
What qualifies as a refundable service?
Only the Marketing Service Fee is refundable (within the last 30 days). Ad spend, completed deliverables, and digital downloads are not refundable.
How do I request a refund?
Simply email [email protected] or call us at (720) 807-4740 with your request. We’ll walk you through the process.
What if I never received my refund?
Check your account, contact your bank or card provider, then reach out to us if you still don’t see the funds. We’re happy to help.
What if I open a chargeback or dispute?
We strongly recommend contacting us first. We’re committed to resolving issues fairly and quickly—and open communication helps us get you answers faster.
Your Connection Hub
Get in Touch
Got questions or ideas? We’re here to help. Whether you need support or want to explore how The Pro Ad Shop can grow your business, just reach out—we’re ready when you are.
Reach out for assistance or to discuss your needs. We are here to support you.
Phone
Call us to discuss your ideas and how we can help bring them to life.
(720) 807 4740
Alternatively, you can reach out to us via the postal service at our post office box.
PO Box 191, Eastlake, Colorado, US, 80614
Hours
We have a 24/7 Answering Service. Staff Office Hours listed below
10 am to 5 pm / Mon – Fri